Terms and Conditions

Last updated: January 05, 2025

Welcome to E-Shop Kenya. These Terms and Conditions outline the rules and regulations for the use of our website and services.

1. Placing an Order

To place an order on E-Shop Kenya, please follow these steps:

  1. Browse our product catalog and select the items you wish to purchase.
  2. Add the selected items to your shopping cart.
  3. Review your cart to ensure all items and quantities are correct.
  4. Proceed to checkout.
  5. Review your order details and total cost.
  6. Confirm and place your order.

Once your order is placed, you will receive an order confirmation email with your order number and details.

2. Chatting with Staff

We offer a live chat feature to assist you with any questions or concerns. To chat with our staff:

  1. Look for the chat icon in the bottom right corner of any page on our website.
  2. Click on the chat icon to open the chat window.
  3. Enter your name and email address (if required).
  4. Type your message in the chat box and press send.
  5. Wait for a staff member to respond. Response times may vary depending on availability.

Our chat service is available during business hours. If you message us outside of these hours, we`'`ll respond as soon as possible on the next business day.

3. Getting Updates on the Delivery Process

We provide several ways for you to track and get updates on your order:

  1. Order Confirmation Notification: After placing your order, you'll receive an sms via whatsapp, SMS or email with your order details and estimated delivery date.
  2. SMS Updates: You'll receive text messages via SMS or Whatsapp about significant updates to your order status.
  3. Customer Support: If you need additional information, you can always contact our customer support team through chat, email, or phone.

Please note that delivery times may vary depending on your location and the shipping method chosen.

4. General Terms

  • By accessing and using our website, you agree to comply with these Terms and Conditions.

  • We reserve the right to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes.

  • We may suspend or terminate your access to our services immediately, without prior notice or liability, for any reason.

  • All content on this website is the property of E-Shop Kenya and is protected by copyright laws.

5. Contact Us

If you have any questions about these Terms and Conditions, please contact us: